🛡️ Warranty Policy

Applies To: All products and services provided by Professional Locksmith Plus, LLC

At Pro Lock Plus, we stand behind the quality of our workmanship and the products we sell. This Warranty Policy outlines what is covered, how long it's covered, and what steps to take if an issue arises.

🔧 SERVICES WARRANTY – 30-Day Limited Warranty

We guarantee our labor and workmanship for 30 days from the date of service. This includes:

• Rekeying

• Lock installation

• Hardware adjustments

• Car key programming

• Safe installations

What’s Covered:

• Installation errors or issues directly related to our work

• Improper alignment or function caused by technician error

What’s Not Covered:

• Customer-supplied parts or equipment

• Issues caused by misuse, abuse, weather, or forced entry

• Wear and tear or third-party tampering

• Damage or malfunction due to attempted unauthorized repairs (this includes adding graphite to locks)

Once 30 days have passed, additional service may incur a standard trip or labor charge.

🛠️ PARTS & HARDWARE WARRANTY – Manufacturer Coverage Only

We use reputable brands known for their reliability. All parts and hardware are covered under the original manufacturer’s warranty. These vary by product and brand.

Details:

• Warranty terms can be found on the manufacturer’s websites or provided upon request

• Labor and additional service call/trip charges to replace parts is not included beyond the initial 30-day workmanship window

Customer-Supplied Parts:

We do not offer any warranty or support for parts provided by the customer.

🔐 ELECTRONICS & VEHICLE KEYS

• Keys, fobs, and remotes include a 30-day warranty from purchase or programming

• Warranty applies only to items purchase from and cut or programmed by Pro Lock Plus

• Warranty is void if:

  • Items are altered or opened by another party

  • Reprogramming is done outside of our shop

  • There’s damage due to misuse or vehicle issues

🧯 SAFES

• Safes sold in-store include a manufacturer warranty, typically 1 year or more depending on the brand

• Installation-related issues are covered for 30 days

• We do not provide warranty coverage for safes not purchased from or installed by us

📋 WARRANTY SERVICE PROCESS

To file a warranty claim:

1. Contact us at 910-939-2760 or service@prolockplus.com

2. Provide proof of purchase (receipt, invoice, or order number)

3. If applicable, provide photos or allow in-person inspection

We will:

• Assist with manufacturer warranty claims

• Recommend the best next steps if your item is no longer under warranty

🛑 WARRANTY LIMITATIONS

Warranties are voided or do not apply if:

• Parts are supplied by the customer

• Installation has been altered or tampered with by another party

• Damage is caused by forced entry, accidents, weather, or misuse

• Items are installed in incompatible applications or environments

📌 QUESTIONS?

If you're unsure about whether your product or service qualifies for warranty, contact us at 910-939-2760 or service@prolockplus.com. We’re happy to help clarify what’s covered and provide warranty documentation from the manufacturer when available.

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🔁 Return & Refund Policy

Applies to: In-store purchases, online orders, and booked services through Pro Lock Plus

At Pro Lock Plus, we’re committed to providing top-tier products, secure solutions, and a smooth customer experience. We understand that sometimes things change or issues arise — and we’ve created this Return & Refund Policy to be fair, clear, and transparent.

🔧 GENERAL RETURN POLICY

Eligibility for Return:

We accept returns on most regularly stocked items within 14 days of purchase or delivery. To be eligible:

• Items must be unopened, unused, and in original packaging

• Proof of purchase is required (receipt, invoice, or order number)

• Item must not be marked as “final sale” or “custom order”

Non-Returnable Items:

• Custom ordered parts (see below)

• Cut keys, programmed remotes, or coded car keys

• Electronic locks and components once opened or installed

• Safes that have been bolted down, opened, or show signs of use

• Labor, service, or installation charges

🛠️ CUSTOM ORDERED PARTS POLICY

Custom parts are special-order items sourced specifically for your job. As such:

• All custom orders are final sale and non-refundable

• Cancellations must be made within 24 hours of placing the order

• If a custom part is defective or not as ordered, we will:

  • Inspect the issue

  • Provide an exchange for the correct or functioning part, or

  • Offer store credit if an exchange is not feasible

Note: Issues caused by incorrect installation by third parties, misuse, or handling errors are not covered.

🧯 SAFE RETURNS

We want you to feel secure in your investment. However, due to the size, weight, and security nature of safes:

• Safes may be returned within 7 days of in-store purchase if:

  • They have not been installed, bolted, or tampered with

  • Are in original, resalable condition

  • You return them with original receipt

• A restocking fee of 15-20% may apply

• Delivery/pickup fees are non-refundable

🔁 EXCHANGES & DEFECTIVE PRODUCTS

If you receive a defective product or the wrong item:

• Contact us within 7 business days of receiving the item

• We will assess and offer:

  • A replacement

  • A store credit

  • Or, in rare cases, a refund (manager approval required)

💼 SERVICE & LABOR REFUNDS

Due to the nature of locksmith work, labor charges and service calls are non-refundable once performed. This includes:

• Lockouts

• Rekeying

• Car key programming

• Lock or safe installations

If you are unsatisfied with a service outcome, please contact us. We’ll work with you to make it right — customer satisfaction is our priority.

💳 PAYMENT & REFUND TIMING

Refunds are issued to the original form of payment and may take 3–5 business days to appear on your statement after approval.

📍IN-STORE vs ONLINE RETURNS

• In-store purchases: Please bring your item with proof of purchase

• Online or booked services: Contact us first at 910-939-2760 or service@prolockplus.com so we can guide you through the next steps

📌 QUESTIONS?

We’re here to help and want your experience to be smooth. If you’re unsure whether your item qualifies or want help initiating a return, call or text us at 910-939-2760 or email service@prolockplus.com.

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